Exenlo Return & Exchange Policy

At Exenlo, we are committed to ensuring customer satisfaction with every purchase. Please carefully review our return and exchange policy outlined below:

Return Policy

Customers can return their purchases within 5 days of delivery.

The product must meet the following conditions to be eligible for a return:

1. The product must be in its original, unworn condition.

2. The product must not be washed or altered in any way.

3. The premium packing provided with the product must be returned intact.

4. Intentional damage to the product will result in the return being rejected.

Exchange Policy

Exchanges are allowed within 5 days of delivery under the following terms:

1. If the exchange is due to a customer-related issue (e.g., wrong size or preference), the customer will bear the delivery charges.

2. If the exchange is due to an issue on our part (e.g., wrong item delivered, defect), we will offer the exchange free of charge.

Additional Information

Returns or exchanges will be processed only after a thorough inspection of the returned items to ensure compliance with the conditions above.

If the product fails to meet any of these conditions, the return or exchange request will not be accepted.

For any questions or to initiate a return or exchange, please contact our customer service team at [email protected]

Thank you for choosing Exenlo!